Privakey CX is an interactive framework that enables a secure digital communications channel between services and their users. It improves the customer experience and security of digital interactions by combining user authentication and transactional authorization into one simple exchange.
Privakey CX is designed to enhance existing mobile applications (standalone white label apps are also available). Services use Privakey to send users actionable Requests — a new form of secure engagement within mobile apps. Requests include traditional identity assertions, confirmations of intent and any type of message that may require a response. Challenges can be as simple as a Yes/No response from a user, to as rich as digitally approving actionable contract terms.
Figure 1: Example Privakey Challenge
Privakey works by turning users’ mobile phones into cryptographically-based, secure user identifiers. Customers using Privakey-enabled apps simply respond to challenges delivered to their phones with a message body that can contain any type of interactive digital content such as HTML, PDFs and forms. See Figure 1 for an example of a Privakey Challenge.